Outsourcing and managed services are being increasingly adopted by companies. By outsourcing their infrastructure management to a provider, companies have several expectations:
Improved quality of service.
Cost-efficient approach to their operations.
Better capacity to handle technological complexity
Allocate their workforce to their core business.
Some organizations are anxious not to loose control of their information system or are not happy to be bound to a framework that would not fit their requirements of responsiveness.
Companies want a highly responsive service, 24/7 availability with on-site delivery at short notice. They want full control over infrastructure while sub-contracting all implementation constraints (training, dedicated taskforce, technology investment...).
The Axians Managed Services (AMS) offering has been designed to meet these challenges and provide a sound alternative to full outsourcing.
The AMS levels of service
AXIANS customizes its outsourcing offer according to the level of service and the scope defined by the customer (networks, security platforms, ToIP solutions, servers, etc.). Outsourcing services are operated by the AXIANS Network Operating Center or Service Operating Center.
System and application monitoring: troubleshooting of failures, upgrades, etc.
Network operations: configuration updates and optimization, deployment of new features, security policies, etc.
Configuration Management: daily backup of equipment configurations, log management, etc.
Performance and quality of service: data collection, metrics on equipment and capacity of network links, indicators of equipment and service availability, real-time and past visibility, customer-oriented dashboards and reports.
Maintenance: remote or on-site maintenance for service provisioning.
Creating value with the AMS offer
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