AXIANS has deployed dedicated multi-vendor support services to process all your requests. The AXIANS support centre gathers qualified engineers and technicians with expertise on a wide array of subjects.

Key benefits assets of the AXIANS support service

• A one-stop-shop for processing and managing all your calls (single call number).

• A reliable software platform to troubleshoot all defects (tracking, shared knowledge database, escalation procedures, etc.)

• Real-time processing of your network failures.

• Call identification services. Our teams know the specific terms of your support contract such as schedules and maximum response time.

• Seamless collaboration with our on-site teams.